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Staff retention
Highly motivated, happy, energetic people contribute to increasing customer loyalty and greater productivity. Wales benefits from the most business significant staff retention rates in the UK.
Swansea (# 1) and Cardiff (# 3) emerged as the top locations for staff continuity in the UK - 2005 Mitial Report into Customer Relationship Management.
"The decision to grow the operation in Swansea as opposed to any other site in the UK was made on the basis that there is a high degree of stability here. Staff turnover is very low and more importantly we have consistently been able to find the quality and quantity of staff we need in the area."
Malcolm Phillips, Operations Manager, Cox Claims Management
